Customer Success & Digital Transformation Consulting for UK SMEs
Cut through the jargon and get the strategic clarity you need. We help B2B and service-based startups perfect their customer journey, reduce churn, and streamline disjointed processes. Turn your existing data and people into measurable growth.
How can we help?
Our no nonsense and collaborative approach to consulting means you can get the straightforward support you need to drive the results that matter to you and your business. Here are just a few of the fully bespoke and tailored services we offer.
Our Pathfinders
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![Portrait of a bearded man with short, reddish-brown hair, wearing a black shirt, against a dark teal background.]()
James Hayward-Zhu
FOUNDER & LEAD PATHFINDER IN CUSTOMER SUCCESS
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![Portrait of a woman with straight black hair, wearing a sleeveless striped top, against a dark background.]()
Yi Hayward-Zhu
FOUNDER & LEAD PATHFINDER IN COMPLIANCE AND DATA
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![A man with glasses, a beard, and short reddish hair sitting in a black office chair. He is wearing a maroon sweater over a collared shirt. In the background, there is a wooden shelf with a red decorative item, a digital clock, plants, and a set of books or files on a white shelf.]()
Edward Fisher
LEAD PATHFINDER IN TECHNOLOGY, SUPPORT & TRAINING
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![A man with a beard and mustache wearing a plaid shirt, smiling, standing indoor against a plain light-colored wall.]()
Chris Barnard
LEAD PATHFINDER IN APPS, SOFTWARE & WEB
Pivotal Posts
The Pivotal Path Blog
Like what you have read so far? Great! Then let’s get you booked onto a free introductory call with our team so we can start scoping out your business's path to positive change.