The team
Senior specialists, hands-on throughout. No juniors passed your work. Meet the people who will actually do it.
Founder & Lead Pathfinder (Customer Success & Operations)
James is our founder and Lead Pathfinder for customer success and operations. With over 16 years turning reactive support teams into proactive, revenue-protecting customer success functions, he has led CS and operations across SaaS and services businesses, scaling teams, rescuing at-risk accounts, and building the health scoring and renewal playbooks that keep customers for the long term.
Lead Pathfinder (Apps, Software & Web)
Chris Barnard is our Lead Pathfinder of all things Apps, Software, and Web development. With over a decade of experience in software development, system architecture, and technical leadership, Chris has worked across industries such as utilities, education, finance and government. His expertise spans .NET Core, Azure DevOps, and Agile methodologies, making him a key player in guiding clients through complex digital transformations.
Lead Pathfinder (Technology, Support & Training)
Edward is a pivotal part of Pivotal, our resident tech bod. With a robust history in customer service management and technical support, Ed brings a wealth of knowledge and experience that perfectly aligns with our mission to guide businesses through their digital transformation journeys. Known for his exceptional problem-solving skills and his ability to foster strong relationships, Ed is a guiding force for our clients and team alike when it comes to overcoming training and support hurdles in business.
Lead Pathfinder (Compliance)
Yi Hayward-Zhu brings a dynamic blend of global mobility expertise and comprehensive immigration knowledge to her role in our digital consultancy firm, catering especially to businesses undergoing digital transformations and needing intricate compliance and data management solutions. Her rich background in international regulatory frameworks and her proactive approach to human resource strategies ensure that our firm stands uniquely positioned to address the challenges of a global workforce amidst the digital revolution.
A free 30-minute call with a senior Pathfinder. No pitch, just a useful conversation.
Request a free 30-minute strategy call