Welcome to Pivotal Path

You know the buzzwords, the jargon and the acronyms but when you’re buried in the day-to-day, it can be hard to find the time to step back, take stock and reassess. That’s where we come in!

Whether it’s perfecting your customer journey, reducing churn or streamlining processes, our team of CX/CS experts can help you get the most out of the resources, data and people you have, to reach new heights.

Ready to take your SME to the next level? Book a free 30 minute consultation today to find out how we can support you in defining and achieving your growth goals.

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How can we help?

When building from the ground up systems and processes can become disjointed overtime our team can help link separate systems refine and align processes and provide cohesive analytics to reduce costs and increase efficiency
Transform your customer to little advocates by implementing scalable success strategies address challenges like higher and low engagement with data driven operations designed to enhance retention and drive revenue growth

Our no nonsense and collaborative approach to consulting means you can get the straightforward support you need to drive the results that matter to you and your business. Here are just a few of the fully bespoke and tailored services we offer.

Why invest in the costly overhaul if you can avoid it our intensive workshops get to the heart of customer success challenges to implement practical and cost effective solutions to boost customer and employee engagement and satisfaction
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Our Pathfinders

  • James Hayward-Zhu

    FOUNDER & LEAD PATHFINDER IN CUSTOMER SUCCESS

    Contact James

  • Yi Hayward-Zhu

    FOUNDER & LEAD PATHFINDER IN COMPLIANCE AND DATA

    Contact Yi

  • Edward Fisher

    LEAD PATHFINDER IN TECHNOLOGY, SUPPORT & TRAINING

    Contact Edward

  • Chris Barnard

    LEAD PATHFINDER IN APPS, SOFTWARE & WEB

    Contact Chris

Pivotal Posts

The Pivotal Path Blog

Featured
Mighty Midlands - Retail’s Digital Transformation & How Midlands Brands Are Thriving Online
Mighty Midlands - Retail’s Digital Transformation & How Midlands Brands Are Thriving Online
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Mighty Midlands: Customer Success is Pivotal in the success of these digital midlands businessess
Mighty Midlands: Customer Success is Pivotal in the success of these digital midlands businessess
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You don’t have a hybrid worker problem, you have a tool problem.
You don’t have a hybrid worker problem, you have a tool problem.

​In the evolving landscape of hybrid work, many businesses face challenges not because of where their teams are located, but due to the tools and protocols in place. Without effective collaboration platforms and clear processes, the potential benefits of hybrid and remote work can be significantly undermined.​

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The Digital Transformation Rush: Why Businesses Now Suffer in Silos
The Digital Transformation Rush: Why Businesses Now Suffer in Silos

Instead of a seamless, connected operation, many businesses now find themselves suffering in silos—with disconnected systems, fragmented data, and overwhelmed teams struggling to make sense of it all.

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Like what you have read so far? Great! Then let’s get you booked onto a free introductory call with our team so we can start scoping out your business's path to positive change.

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