Burn The Churn: Customer Success Hack Days
Why It Matters
Customer Success Managers (CSMs) are essential to any SaaS company or any business that relies on contract renewals. They often feel underappreciated, overshadowed by the excitement surrounding sales and product development. Yet, their role is crucial in ensuring customer satisfaction and retention. Recognizing their importance and fostering a company-wide commitment to renewal success is vital.
Our Customer Success workshops are intensive, collaborative workshops designed to address real customer success challenges without necessitating costly overhauls. We understand that high churn rates, poor customer engagement, and disjointed success strategies often stem from misalignment and lack of appreciation for the customer success function. Our approach focuses on empowering your team, especially CSMs, to drive meaningful change.
How Pivotal Can Help
🔍 Churn Diagnosis & Quick-Win Strategies – We analyze key churn drivers and help your team design low-cost interventions to boost retention.
🎯 Customer Journey Mapping & Service Level Agreements (SLAs) – Whether you’re a new team or refining your approach, we’ll define touchpoints and set clear SLAs to ensure consistency.
📚 Hands-On Training & Best Practices – We equip your team with real-world success strategies, from improving onboarding to proactive customer engagement.
🤝 Cross-Department Alignment – We break silos by bringing in sales, marketing, and product teams to ensure a seamless, company-wide customer experience.
⚡ Action-Oriented Takeaways – No vague recommendations—by the end of the session, your team will walk away with clear, immediately implementable solutions tailored to your business.
Unlike consultants who suggest expensive overhauls, we specialize in lean, resource-efficient strategies—proven methods we've used to transform high-churn teams into growth engines. We help you achieve results without inflating your budget with unnecessary tools or additional headcount.