Meet the Pathfinders
At Pivotal Path, we call our consultants “Pathfinders" because they are handpicked for their experience in navigating the challenges of modern business - so they can in turn help you find your own unique path to success.
No-one knows your business better than you, so our team work with you to get the best out of your tech, your teams, and your investments, to help you reach new heights.
We believe that every SME should have the opportunity to obtain clear, actionable board-level advice and support, so if you’re ready to start your journey along the path to success, get in touch to schedule your free introductory call today.
James Hayward-Zhu, Founder & Lead Pathfinder (Customer Success, Customer Ops)
Leveraging the rich professional background of James Hayward, our consultancy firm specializes in delivering unparalleled customer success and technological solutions. James, with a multifaceted career spanning various sectors including technology, gaming, broadcast, operations management and social media, brings a wealth of experience and a unique blend of skills to our team. His innovative approach to customer data, technology implementation, and problem-solving ensures our firm is well-equipped to meet the diverse needs of our clients.
Chris Barnard, Lead Pathfinder (Apps, Software and Web )
Chris Barnard is our Lead Pathfinder of all things Apps, Software, and Web development.
With over a decade of experience in software development, system architecture, and technical leadership, Chris has worked across industries such as utilities, education, finance and government. His expertise spans .NET Core, Azure DevOps, and Agile methodologies, making him a key player in guiding clients through complex digital transformations.
Ed Fisher, Lead Pathfinder (Technology, Support, Training)
Edward is a pivotal part of Pivotal, our resident tech bod. With a robust history in customer service management and technical support, Ed brings a wealth of knowledge and experience that perfectly aligns with our mission to guide businesses through their digital transformation journeys. Known for his exceptional problem-solving skills and his ability to foster strong relationships, Ed is a guiding force for our clients and team alike when it comes to overcoming training and support hurdles in business.
Yi Hayward-Zhu, Lead Pathfinder (Compliance)
Yi Hayward-Zhu brings a dynamic blend of global mobility expertise and comprehensive immigration knowledge to her role in our digital consultancy firm, catering especially to businesses undergoing digital transformations and needing intricate compliance and data management solutions. Her rich background in international regulatory frameworks and her proactive approach to human resource strategies ensure that our firm stands uniquely positioned to address the challenges of a global workforce amidst the digital revolution.