​In the evolving landscape of hybrid work, many businesses face challenges not because of where their teams are located, but due to the tools and protocols in place. Without effective collaboration platforms and clear processes, the potential benefits of hybrid and remote work can be significantly undermined.​

Instead of a seamless, connected operation, many businesses now find themselves suffering in silos—with disconnected systems, fragmented data, and overwhelmed teams struggling to make sense of it all.

We are thrilled to announce that Pivotal Path is officially live and open for business! After years of hands-on experience in customer success, data-driven strategy, and operational excellence, we are here to help SaaS and B2B companies take their business operations to the next level. To kick off our blog, Founder and Pathfinder for Customer Success operations, James Hayward-Zhu explains what he loves about customer success and the difference it can make to your business